Event

Developing Duty Managers

This one-day course explores the essential elements of being an effective Leisure Duty Manager.  It provides an opportunity to consider the leadership responsibilities and skills associated with the role, introduces the continuum of management styles and explores the skills necessary to work within and lead a team.

Our practical exercises provide a safe environment to practice different approaches, and rehearse the skills needed to deal effectively with staff and customers.

Who should attend?

This course is suitable for new duty managers, recreation assistants seeking promotion, or duty managers wanting to build confidence, or refresh their skills.

Course outcomes

By the end of the course delegates will be able to:

• Describe the roles and responsibilities of a duty manager;

• Outline the qualities and styles of leadership for a duty manager appropriate in a variety of situation;

• describe the accepted stages of effective team development and identify the status of their leisure team;

• use effective communication skills to give and receive emotionally intelligent feedback within leisure teams;

• apply basic strategies to deal with unhelpful behaviour;

• identify the pros and cons of delegating tasks as a duty manager and delegate tasks using a seven step approach; and

• evaluate their own strengths and areas for development as a duty manager, including using a process of 360 degree feedback

Technical Area (National Occupational Standard/Level)

Content supports NOS for Leisure Management.